Frequently Asked Questions
Videos keep buffering.
Last Updated 7 years ago
There are many things that can cause this, usually the last thing that will be causing the issue, are our servers, as we spend a great deal of our time and money on our internet hardware, bandwidth, and maintenance. With that said, here are a few things you can try.
* Stop all downloads, and torrents, while you are streaming videos.
* It is possible that there is an issue between your computer and our servers. The internet is not a direct connection from your computer to ours, there are many other computers / routers you go through, before you reach our servers.
* It's also possible your internet connection may be having an issue, you should contact your internet provider if your connection is slow everywhere.
If you have tried the above, and still have issues, please Opening a New Ticket, with as much information as possible, including a Trace Route from your computer to our servers.
To run a Trace Route, simply do the following:
Then simply copy and paste that at the bottom of your trouble ticket, this will allow us to see where a problem is occurring, and if there is anything we can do or suggest.
* Stop all downloads, and torrents, while you are streaming videos.
* It is possible that there is an issue between your computer and our servers. The internet is not a direct connection from your computer to ours, there are many other computers / routers you go through, before you reach our servers.
* It's also possible your internet connection may be having an issue, you should contact your internet provider if your connection is slow everywhere.
If you have tried the above, and still have issues, please Opening a New Ticket, with as much information as possible, including a Trace Route from your computer to our servers.
To run a Trace Route, simply do the following:
Then simply copy and paste that at the bottom of your trouble ticket, this will allow us to see where a problem is occurring, and if there is anything we can do or suggest.