Frequently Asked Questions
I can't log in
Last Updated 7 years ago
Possible Reasons & Solutions
Reason: You are probably entering an incorrect username, password or extra security word.
Solution: Your user/pass is cASe SenSiTive. Make sure this is correct. 90% of all login issues are due to incorrect login information.
Reason: Sometimes the login page creates an odd security word and it is difficult to see.
Solution: If you can not see the extra security word clearly, simply refresh the page until you can.
Reason: You have guessed too many incorrect user/pass combos and your account has been temporarily blocked for security purposes. If this is the case, you will be sent to a page telling you that your account has been suspended.
Solution: Please Open a New Ticket so we can unblock you ASAP. This only happened as a security precaution and can be fixed in a second.
Reason: Your IP address is changing and our system thinks your password has been compromised. Your account has been temporarily suspended.
Solution 1: This is a problem with your internet provider. Contact them and ask them for a "static IP address."
Solution 2: The best solution is to get a VPN account with one of the following companies:
NordVPN.com.
Trust.zone.
Expressvpn.com.
Any of these will give you a unique IP address and you can surf the net with better privacy. They are very cheap, usually less than $5 a month. Ensured Privacy, SSL secured with 256-bit encryption. Keep your surfing habits out of the hands of your ISP, or the Government.
Reason: You are probably entering an incorrect username, password or extra security word.
Solution: Your user/pass is cASe SenSiTive. Make sure this is correct. 90% of all login issues are due to incorrect login information.
Reason: Sometimes the login page creates an odd security word and it is difficult to see.
Solution: If you can not see the extra security word clearly, simply refresh the page until you can.
Reason: You have guessed too many incorrect user/pass combos and your account has been temporarily blocked for security purposes. If this is the case, you will be sent to a page telling you that your account has been suspended.
Solution: Please Open a New Ticket so we can unblock you ASAP. This only happened as a security precaution and can be fixed in a second.
Reason: Your IP address is changing and our system thinks your password has been compromised. Your account has been temporarily suspended.
Solution 1: This is a problem with your internet provider. Contact them and ask them for a "static IP address."
Solution 2: The best solution is to get a VPN account with one of the following companies:
NordVPN.com.
Trust.zone.
Expressvpn.com.
Any of these will give you a unique IP address and you can surf the net with better privacy. They are very cheap, usually less than $5 a month. Ensured Privacy, SSL secured with 256-bit encryption. Keep your surfing habits out of the hands of your ISP, or the Government.