Frequently Asked Questions

Last Updated 6 years ago

It happens to the best of us. Please read some of the reasons and solutions below before contacting us.

Possible Reasons & Solutions

Reason: You are probably entering an incorrect username, password or extra security word.

Solution: Your user/pass is cASe SenSiTive. Make sure this is correct. 90% of all login issues are due to incorrect login information.

Reason: Sometimes the login page creates an odd security word and it is difficult to see.

Solution: If you can not see the extra security word clearly, simply refresh the page until you can.

Reason: You have guessed too many incorrect user/pass combos and your account has been temporarily blocked for security purposes. If this is the case, you will be sent to a page telling you that your account has been suspended.

Solution: Please Opening a New Ticket, so we can unblock you ASAP. This only happened as a security precaution and can be fixed in a second.

Reason: Your IP address is changing and our system thinks your password has been compromised. Your account has been temporarily suspended.

Solution 1: This is a problem with your internet provider. Contact them and ask them for a "static IP address."

Solution 2: The best solution is to get a VPN account with one of the following companies:
Any of these will give you a unique IP address and you can surf the net with better privacy. They are very cheap, usually less than $5 a month. Ensured Privacy, SSL secured with 256-bit encryption. Keep your surfing habits out of the hands of your ISP, or the Government.

Reason: Sometimes Gremlins get in our system and we need to manually help you.

Solution: Opening a New Ticket, with your username. We'll work diligently to find the problem.

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